To better enforce social distancing and safeguard the health of staff, students, and families, HCPSS will ship all technology devices through FedEx directly to the students who need to borrow them. The devices will be left and delivery slips do not need to be signed. All HCPSS students in grades K-12 who request a device will receive one.
To change your previous response or to request a new device:
After receiving a Chromebook, families can use the directions for connecting a Chromebook to Wi-Fi to connect it to their home network. Students who forget their username or password can use the Account Self Service directions to retrieve their account credentials. If you or your child has questions on how to use the technology to access instruction or is having technical issues, please email your child’s principal.
Students/parents should email their school principal, who will forward requests to the library media specialist and/or the elementary technology teacher to triage and attempt to resolve the issue. If it is determined that a repair is needed, school staff will engage HCPSS support technicians to manage the repair. If a repair cannot be done remotely, a new device will be sent to the student with a FedEx return label for the broken device to be sent back.
Students who no longer need a borrowed device, should email their library media specialist, who will enter a return ticket. HCPSS Information Technology staff then will arrange for FedEx mail or in-person return.